Refunds

7-day free trial first

New Pro subscribers enter payment details but are not charged for the first 7 days. Turn off auto-renewal at any time during the trial and you pay nothing. If you don't, the plan you chose (monthly or yearly) is charged when the trial ends.

Full refund within 3 days of the first charge

If you are not satisfied, email support@dropletenglish.com within 3 days of the first charge after your trial (monthly or yearly), with the email you sign in with, and we will refund it in full and end Pro. Refunds go back to your original payment method; your bank usually takes 5–10 business days.

After 3 days: no refunds, but turn off auto-renewal any time

After 3 days, payments are not refunded. You can turn off auto-renewal at any time: you keep Pro until the end of the period you paid for, and you are not charged again.

For example, if you are charged for a month on March 1 and turn off auto-renewal on March 10, you keep Pro until March 31, are not charged on April 1, and move back to the free plan.

Exceptions

• Duplicate or incorrect charges are refunded in full.
• Where the law gives you more rights, the law applies.

Contact

For any payment question, email support@dropletenglish.com with the email you sign in with. We reply within 3 business days.